Creating humanlike chatbots

Activity: Talk or presentation typesOral presentationScientific


In this talk, I will share our research insights on our chatbot research in which we investigated what chatbot developers could learn from webcare employees, focussing on the chatbot's tone of voice (i.e., Kelleher's conversational human voice), and the response strategy used in case of miscommunication (based on Coomb's crisis response strategies).
Period19 May 2021
Event titleNational day of communication
Event typeWorkshop
LocationNijmegen, NetherlandsShow on map
Degree of RecognitionNational


  • Webcare
  • Tone of voice
  • Chatbots
  • Customer service
  • computers are social actors
  • brand attitude