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De conversational human voice in publieke en private webcare van het Nederlandse Rode Kruis
Liebrecht, C.
(Speaker)
Charlotte van Hooijdonk (Speaker)
Communication and Cognition
Activity
:
Talk or presentation types
›
Oral presentation
›
Scientific
Period
30 Nov 2018
Event title
Viot werkgroep stijlanalyse
Event type
Conference
Location
Leiden, Netherlands
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Keywords
webcare
klantenservice
tone of voice
publieke sector
strategie
sociale media
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