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Employing the Conversational Human Voice in Public and Private Webcare Channels
Liebrecht, C.
(Speaker)
Charlotte van Hooijdonk (Speaker)
Department Communication and Cognition
Language, Communication and Cognition
Activity
:
Talk or presentation types
›
Oral presentation
›
Scientific
Period
22 Nov 2018
Event title
Language in webcare
Event type
Conference
Location
Ghent, Netherlands
Degree of Recognition
International
Keywords
webcare
tone of voice
strategie
corporate communicatie
klantenservice