Activity: Talk or presentation types › Oral presentation › Scientific
This talk presents the results of the BA thesis of Mariëlle van den Bogaard, supervised by Emiel van Miltenburg. It is part of a collaboration between Emiel van Miltenburg and Christine Liebrecht.
We focused on two webcare accounts, from both a governmental organization (de Belastingdienst) and a company (T-Mobile). We looked at customer questions to those webcare accounts, to assess the degree to which people share personal information online. We also looked at the responses of the two organizations: do they tell people to delete their sensitive information, or not? And what would have caused people to share their private information online?