(On)verantwoorde hulp: Webcare en privacy op sociale media

Description

This talk presents the results of the BA thesis of Mariëlle van den Bogaard, supervised by Emiel van Miltenburg. It is part of a collaboration between Emiel van Miltenburg and Christine Liebrecht.

We focused on two webcare accounts, from both a governmental organization (de Belastingdienst) and a company (T-Mobile). We looked at customer questions to those webcare accounts, to assess the degree to which people share personal information online. We also looked at the responses of the two organizations: do they tell people to delete their sensitive information, or not? And what would have caused people to share their private information online?

More details in the abstract below.

Period	2020
Event title	Etmaal van de Communicatiewetenschap
Event type	Conference
Location	Amsterdam, Netherlands
Degree of Recognition	National