Social Cues in the Introductions of Customer Service Chatbots: Usage and Users’ Perceptions

  • Charlotte van Hooijdonk (Speaker)
  • Liebrecht, C. (Speaker)
  • Gabriella Martijn (Speaker)
  • Ana Isabel Lopes (Speaker)

Activity: Talk or presentation types › Oral presentation › Scientific

Period2 Feb 2023
Event titleEtmaal van de Communicatiewetenschap
Event typeConference
LocationEnschede, NetherlandsShow on map
Degree of RecognitionInternational

Keywords

  • customer service chatbots
  • social cues
  • content analysis
  • conjoint analysis

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