Description
Making it the first work design conference of its kind globally, the conference is dedicated to:- Sharing successful work redesigns
- Discussing innovative research
- Providing an evidence-based approach to addressing health and safety laws
- Learning from world leading work design scholars and practitioners
Abstract paper:
Workflow interruptions are skyrocketing in the contemporary workplace, especially in
collaborative team environments. Importantly, interruptions not only affect team members
individually, but spill over and affect the collective team functioning. We investigate in
fourteen multidisciplinary team meetings in hybrid healthcare settings (1) which workflow
interruptions naturally emerge and (2) how these interruptions influence team communication.
We find evidence for a highly interruptive meeting environment, characterized by
videoconferencing issues, disruptive beepers/phones and people leaving and entering the
meeting room during patient discussions. Contrary to what was expected, team members
initially respond to the interruption with positive statements, which decreases significantly in
the minutes after the interruptive event. After the interruptive episode, significantly more
negative statements, as well as conversational repetitiveness occurs. This research
contributes to understanding naturally occurring workflow interruptions in actual
organizational healthcare teams, by providing objective and fine-grained empirical insights
into how workflow interruptions affect changes in the teams’ communication.
https://www.transformativeworkdesign.com/ctwd-conference
| Period | 13 Feb 2024 |
|---|---|
| Held at | Curtin Univ, Curtin University, Future Work Inst, Fac Business & Law, Australia, Western Australia |
| Degree of Recognition | International |