Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction

Liebrecht, C. (Speaker)
C.M.J. van Hooijdonk (Speaker)

Activity: Talk or presentation types › Oral presentation › Scientific

Period	23 Nov 2020
Event title	Conversations 2020: 4th international workshop on chatbot research
Event type	Conference
Location	Amsterdam, Netherlands
Degree of Recognition	International

Keywords

Conversational agents
Chatbots
Customer service
communication style

Documents & Links

Workshop website

Related content

Research output
Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction
Research output: Contribution to conference › Paper › Other research output