Unitizing ‘human’ tone of voice in online conversations between the Dutch Red Cross and their stakeholders

Liebrecht, C. (Speaker), Charlotte van Hooijdonk (Speaker)

Activity: Talk or presentation typesOral presentationScientific

Period6 Jul 2018
Event title3rd Intercoder Reliability Workshop in Content Analysis: null
Event typeConference
Conference number3
LocationTilburg, Netherlands


  • webcare
  • tone of voice
  • klantenservice
  • corpus analysis