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Unitizing ‘human’ tone of voice in online conversations between the Dutch Red Cross and their stakeholders
Liebrecht, C.
(Speaker)
Charlotte van Hooijdonk (Speaker)
Communication and Cognition
Activity
:
Talk or presentation types
›
Oral presentation
›
Scientific
Period
6 Jul 2018
Event title
3rd Intercoder Reliability Workshop in Content Analysis
Event type
Conference
Conference number
3
Location
Tilburg, Netherlands
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Keywords
webcare
tone of voice
klantenservice
corpus analysis
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