Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations

This dataset contains the data, statistics and survey for the publication 'Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations' (<a href="https://doi.org/10.1007/978-3-031-54975-5_2">https://doi.org/10.1007/978-3-031-54975-5_2</a>). Based on the thesis by Jasmin Verhagen (<a href="https://arno.uvt.nl/show.cgi?fid=162648">https://arno.uvt.nl/show.cgi?fid=162648</a>).

The researchers of the project will grant access to other researchers for research purposes.