Interviews for workaround coordination

  • Carol Ou (Contributor)
  • Robert Davison (Contributor)
  • Louie Wong (Contributor)
  • Steven Alter (Contributor)



We investigate how employees react when confronted with an enterprise system that does not fit with work processes dictated by local realities. We draw on interview data from a multinational company to reveal how employees devised and coordinated workarounds that were not compliant with corporate IT policy, but enabled the completion of essential activities, thereby creating value for the firm and its customers.
Date made available8 Jun 2022

Cite this