Photo of Carol Ou
  • Warandelaan 2, Koopmans Building, room K 841

    5037 AB Tilburg

    Netherlands

Accepting PhD Students

PhD projects

Digital transformation Digital platforms Social applications Electronic commerce

20032020
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Personal profile

Research interests

Carol Xiaojuan Ou is a full professor of Information Management at Tilburg University. She is currently the Head of Management Department together with Aswin van Oijen. Her research interests include digital transformation, digital platforms, applied business analytics, cross-cultural studies, knowledge management, social networks, computer-mediated communication, and electronic commerce. Carol is serving as a Senior Editor for Information Systems Journal, Information & Management, as well as IT and People. She is a Certified IS Auditor, an Academic Advocate or IS Audit and Control Association, as well as a Committee Member of various conferences on IS and IT.

Career

Before joining Tilburg University, Carol worked at Hong Kong Polytechnic University, where she received many research grants, as well as awards on the excellence in teaching and research.

Current courses

Click here for my courses.

Teaching

at Tilburg University: 

320093 Enterprise Governance and Digital Transformation

Keywords

  • Cross-Cultural Research
  • Web 2.0
  • Social Networks
  • Information Systems Organisation
  • E-Commerce
  • Information Management
  • Computer-Mediated Communication
  • Knowledge Management

Fingerprint Dive into the research topics where Carol Ou is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

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Communication Engineering & Materials Science
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Industry Engineering & Materials Science
Knowledge management Engineering & Materials Science
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Information systems Engineering & Materials Science
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Information technology Engineering & Materials Science

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2003 2020

The Impact of Information Quality on Operational Performance: Evidence from a Military Organization

Struijk, M., Angelopoulos, S., Ou, C. & Davison, R. M., 2020, (Submitted).

Research output: Contribution to conferencePaperScientificpeer-review

Military
Quality of information
Business performance
Information quality
Employees

The power of computer-mediated communication theories in explaining the effect of chatbot introduction on user experience

Hendriks, F., Ou, C., K Amiri, A. & Bockting, S., Jan 2020, Proceedings of the 53 Hawaii International Conference on System Sciences (HICSS 2020): The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience. Honolulu: The Hawaii International Conference on System Sciences 2020

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Open Access
File

Adopted globally but unusable locally: What workarounds reveal about adoption, resistance, compliance and non-compliance

Davison, R. M., Wong, L. H. M., Alter, S. & Ou, C., 2019, Proceedings of the 27th European Conference on Information Systems (ECIS). Stockholm, Sweden : Association for Information Systems, 17 p. 19

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Innovation adoption
Noncompliance
Employees
Innovation diffusion
Work practices

A Strategic Approach to Information Quality and Its Implications for the Performance of Military Organizations

Struijk, M., Angelopoulos, S., Ou, C. & Davison, R. M., 2019, (Submitted).

Research output: Contribution to conferencePaperScientific

Information quality
Military
Business performance
Information systems
Organizational culture

A symbolic interactionism perspective of using social media for personal and business communication

Chen, R., Davison, R. & Ou, C., Dec 2019, In : International Journal of Information Management.

Research output: Contribution to journalArticleScientificpeer-review

symbolic interactionism
Moon
social media
customer
Hotels

Projects 2008 2019

Prizes / Recognition

Best Conference Paper Award – Third Place - ACIS 2016

R. Chen (Recipient), R.M. Davison (Recipient) & Carol Ou (Recipient), 2016

Prize: Other marks of recognition

Information systems
Communication
Industry

Best track paper award and best conference paper nomination at HICSS 2018

Yixin Lu (Recipient), Carol Ou (Recipient) & Spyros Angelopoulos (Recipient), 2018

Prize: Other marks of recognition

Systems science

Best track paper - best conference paper nomination at AMCIS 2014

Carol Ou (Recipient), R.M. Davison (Recipient) & L.H.M. Wong (Recipient), 2014

Prize: Other marks of recognition

Information systems

Best track paper - best conference paper nomination - ICIS 2008

Carol Ou (Recipient), R.M. Davison (Recipient) & P.A. Pavlou (Recipient), 2008

Prize: Other marks of recognition

Guanxi
Communication
France
Online trust
Information systems