Henk Roest

Research output

Research output per year 1988 1993 1994 1995 1999 2024

• 25 Article
• 17 Chapter
• 7 Conference contribution
• 3 Book
• 4 More
  • 2 Report
  • 1 Book/Film/Article review
  • 1 Doctoral Thesis

Research output per year

Research output per year

Search results

• 2024

  When desired brand values might conflict: The diagnosticity of different packaging elements on brand sustainability and brand quality

  Roest, H. & Snoeren, S., 6 Aug 2024, Proceedings of International Food Marketing Research Symposium . Grunert, K. (ed.). Aarhus, Vol. 2024. p. 34-40 A 66

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  Open Access

  File

  • Brand Quality 100%
  • Diagnosticity 100%
  • Brand Value 100%
  • Cardboard 100%
  • Brand Sustainability 100%
  23 Downloads (Pure)
• 2023

  In brands we trust: The development and validation of a contemporary brand trust scale

  Roest, H. & de Graaf, P., 23 May 2023, Proceedings of the European Marketing Academy. Odense, Vol. 52. 11 p. A2023-112705

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  File

  • Brand Trust Scale 100%
  • Brand Trust 100%
  • Emotions 100%
  • Retail Sector 100%
  • Mobile Phones 100%
  120 Downloads (Pure)
• 2017

  All I want to say is that they don’t really care about us: Measuring and embedding perceived corporate engagement

  Roest, H. & Valdes, L., 2017, Proceedings of the 24th Recent Advances in Retailing and Services Science Conference. (Proceedings of the 24th Recent Advances in Retailing and Services Science Conference).

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Professional
• 2014

  Waarom belt u mij eigenlijk; ik bel u toch ook niet? Een onderzoek naar corporate engagement vanuit klantperspectief

  Roest, H. C. A. & Savelkoul, L., Jul 2014, In: Maandblad voor Accountancy en Bedrijfseconomie. 88, 7/8, p. 301-308 8 p.

  Research output: Contribution to journal › Article › Professional
• 2011

  Marketing management: Een onderzoeksperspectief

  Roest, H. C. A., 2011, Perspectieven op Management. Een Agenda voor Managers. Wentink, T. (ed.). Den Haag: Boom Lemma uitgevers, p. 209-225 413 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional
• 2010

  The influence of quality cues and typicality cues on restaurant purchase intention

  Roest, H. C. A. & Rindfleisch, A., 2010, In: Journal of Retailing and Consumer Services. 17, 1, p. 10-18

  Research output: Contribution to journal › Article › Scientific › peer-review

  • Product Quality 100%
  • Purchase Intention 100%
  • Restaurants 100%
  • Quality Cues 100%
  • Guidebooks 100%
  27 Citations (Scopus)
• 2009

  Know-what, know-how, know-why & know-when in services marketing management

  Roest, H. C. A., 2009, Business Performance Management. Wentink, T. (ed.). Amsterdam: Boom Academic, p. 224-236

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review
• 2008

  Experience-based category expectations in service quality research and management

  Roest, H. C. A., 2008, Global Cases on Hospitality Industry. Jauhari, V. (ed.). New York: The Haworth Press, p. 117-140

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Loyale klanten: Hebben is hebben maar houden de kunst

  Roest, H. C. A. & Hulsen, M., 2008, Jaarboek MarktOnderzoekAssociate 2008: Ontwikkelingen in het Marktonderzoek. Bronner, A. E., Dekker, P., de Leeuw, E., Paas, L. J., de Ruyter, K., Smidts, A. & Wieringa, J. E. (eds.). Haarlem: Spaar en Hout, p. 129-150

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional
• 2007

  Implementing a multichannel marketing strategy: How perceived customer value affects channel choice across different stages of the decision making process

  Roest, H. C. A., Frambach, R. T. & Krishnan, T. V., 2007, Proceedings of the 36th EMAC Conference. Engilbertson, H. O. (ed.). Reykjavik: Reykjavik University, p. 1-8

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• The impact of consumer internet experience on channel preference and usage intentions across the different stages of the buying process

  Roest, H. C. A., Frambach, R. T. & Krishnan, T. V., 2007, In: Journal of Interactive Marketing. 21, 2, p. 26-41

  Research output: Contribution to journal › Article › Scientific › peer-review

  214 Citations (Scopus)
• 2005

  Experience-based category expectations in service quality research and management

  Roest, H. C. A., 2005, Proceedings of the International Conference on Services Management. Jauhari, V. (ed.). Gurgaon, India: IIMT, Oxford Brookes University, p. 50-60

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review
• 2003

  [Review of the book New Service Development: Creating Memorable Experiences, J.A. Fitzsimmons & M.J. Fitzsimmons, 2000]

  Roest, H. C. A., 2003, In: Journal of Retailing and Consumer Services. 10, 1, p. 57-58

  Research output: Contribution to journal › Book/Film/Article review › Other research output
• 2002

  An Integration of Different Perspectives in Cue Management

  Roest, H. C. A., 2002, Braga, Portugal: University of Minho. 8 p. (Proc of the 31st EMAC Conference; no. 31)

  Research output: Book/Report › Book › Scientific
• 2001

  Back to the future; Rethinking the theory on consumer expectations

  Roest, H. C. A. & Pieters, R., 2001, Proceedings of the 30th EMAC Conference. Breivik, E., Falkenberg, A. W. & Gronhaug, K. (eds.). Bergen: Norges Handelshoyskole, p. 1-7

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review
• 2000

  O marketing da qualidada

  Roest, H. C. A. & Verhallen, T. M. M., 2000, Theoria Organizacional; Perspectivas e Prospectivas. Cunha, M. (ed.). Lisbon: Publicacoes Dom Quixote, p. 387-397

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

  File
  261 Downloads (Pure)
• 1999

  Cases Marketing Strategie

  Roest, H. C. A. & Reijnders, W. J. M., 1999, Houten: Educatieve Partners. 269 p.

  Research output: Book/Report › Book › Professional

• Continu verantwoordelijk voor klantwaarde: De veranderende functie van dienstenmarketing

  Roest, H. C. A. & Pieters, R., 1999, Trends in Marketing: Fascinerende Visies van Topspecialisten. Frambach, R. T. & Poiesz, T. (eds.). Alphen a/d Rijn: Samsom, p. 13-25 232 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

• Dienstenkeurmerken gekeurd op kwaliteit

  Roest, H. C. A. & Verhallen, T. M. M., 1999, In: Sigma : Tijdschrift voor Industriele Statistiek en Kwaliteitsbeleid. 4, p. 6-9 3 p.

  Research output: Contribution to journal › Article › Professional

  File
  316 Downloads (Pure)

• Dienstenkeurmerken misbruikt

  Roest, H. C. A. & Verhallen, T. M. M., 1999, In: Tijdschrift voor Marketing. 33, 3, p. 38-42 4 p.

  Research output: Contribution to journal › Article › Professional

  File
  352 Downloads (Pure)

• Servicecommunicatie en serviceconsumptie

  Pieters, R., Roest, H. C. A. & Koelemeijer, K., 1999, Dienstenmarketing. Visser, M. (ed.). Deventer: Kluwer, p. 101-104

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

• The effect of usage situation and expertise on service quality norms

  Roest, H. C. A. & Pieters, R., 1999, Proceedings of the 28th EMAC Conference: Marketing and Competition in the Information Age. Hildebrandt, L., Annacker, D. & Klapper, D. (eds.). Berlin: Humboldt University, p. 1-30

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• The mediating role of psychosocial benefits in the satisfaction formation process

  Prevo, O., Leunissen, P. J. J. & Roest, H., 1999, In: Tinbergen Institute Research Bulletin.

  Research output: Contribution to journal › Article › Professional
• 1998

  Meten van kwaliteit van dienstverlening en strategische marketingplanning

  Vriens, M., Roest, H. C. A., de Kort, G. & Verhallen, T. M. M., 1998, Jaarboek van de Nederlandse Vereniging van Marktonderzoekers en Informatiemanagement. Bronner, F. & Et al. (eds.). Haarlem: De Vrieseborsch, p. 239-254

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

  File
  1927 Downloads (Pure)

• Service Quality Expectations: Assessment and Management

  Roest, H. C. A., 1998, [n.n.].

  Research output: Thesis › Doctoral Thesis

  Open Access

  File
  325 Downloads (Pure)
• 1997

  Industrialization of services and the management of quality expectations and purchase intention

  Roest, H., Bijmolt, T. H. A. & Pieters, R., 1997, In: Managing Service Quality.

  Research output: Contribution to journal › Article › Professional

• Industrialization of services and the management of quality perceptions and purchase intention

  Roest, H. C. A., Bijmolt, T. H. A. & Pieters, R., 1997, Managing Service Quality. Kunst, P. & Lemmink, J. (eds.). London: Paul Chapman Publishing, p. 131-147 17 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Satisfaction with amusement parks

  Roest, H. C. A., Pieters, R. & Koelemeijer, K., 1997, In: Annals of Tourism Research. 24, p. 1001-1005 5 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  File
  15 Citations (Scopus)

  1588 Downloads (Pure)

• The nomological net of perceived service quality

  Roest, H. C. A. & Pieters, R., 1997, In: International Journal of Service Industry Management. 8, 4, p. 336-351 16 p.

  Research output: Contribution to journal › Article › Scientific › peer-review

  File
  99 Citations (Scopus)

  606 Downloads (Pure)
• 1996

  Managen van kwaliteitsverwachtingen

  Roest, H. C. A., 1996, In: M&O Quarterly. 1, p. 91-91 1 p.

  Research output: Contribution to journal › Article › Professional

• The mediating role of psychological benefits in the satisfaction formation process

  Leunissen, P. J. J., Prevo, O. & Roest, H. C. A., 1996, Marketing for an Expanding Europe. Beracs, J., Bauer, A. & Simon, J. (eds.). Budapest: Budapest University of Economic Sciences, p. 1869-1878 10 p.

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

• Tussen mens en machine: De invloed van service-automatisering op kwaliteitsperceptie

  Roest, H. C. A., Bijmolt, T. H. A. & den Hoed, E. I. M., 1996, In: Tijdschrift voor Marketing. december, p. 79-83 5 p.

  Research output: Contribution to journal › Article › Professional
• 1995

  Assimilation processes in service satisfaction formation

  Pieters, R., Koelemeyer, K. & Roest, H. C. A., 1995, In: International Journal of Service Industry Management. 6, 3, p. 17-33

  Research output: Contribution to journal › Article › Scientific › peer-review

  File
  41 Citations (Scopus)

  392 Downloads (Pure)

• Marketing als erkende zwakte: Onderzoek naar de marktorientatie van Nederlandse bedrijven

  Frambach, R., Roest, H. & Verhallen, T. M. M., 1995, In: Tijdschrift voor Marketing.

  Research output: Contribution to journal › Article › Professional

• Marketingstrategie en marktoriëntatie van Nederlandse bedrijven

  Frambach, R. T., Verhallen, T. M. M. & Roest, H. C. A., 1995, In: Tijdschrift voor Marketing. 29, 7/8, p. 48-51 4 p.

  Research output: Contribution to journal › Article › Professional

  File
  726 Downloads (Pure)

• Multiservice/multisegment dienstverlening

  Roest, H., Pieters, R. & Koelemeijer, K., 1995, In: Mark It: Interuniversitair Marketing Magazine.

  Research output: Contribution to journal › Article › Professional

• Quality marks: prospective tools in managing service quality perceptions

  Roest, H. C. A. & Verhallen, T. M. M., 1995, Managing service quality. Kunst, P. & Lemmink, J. (eds.). London: Chapman, p. 65-78 (QMS; no. 1).

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

  File
  236 Downloads (Pure)

• Servicecommunicatie in serviceconsumptie

  Pieters, R., Roest, H. & Koelemeijer, K., 1995, In: Tijdschrift voor Marketing.

  Research output: Contribution to journal › Article › Professional

• Service evaluation processes: An investigation into discriminant validity and causality towards an integrated research perspective

  Koelemeijer, K., Pieters, R., Prevo, O. & Roest, H., 1995, In: Proceedings of the Workshop on Quality Management in Services.

  Research output: Contribution to journal › Article › Professional

• The integration of internal and external quality: A strategic program approach

  Roest, H. C. A. & Verhallen, T. M. M., 1995, 2nd International Conference on Recent Advances in Retailing and Services Science, Broadbeach, Sydney, Australia, July, 1995. Unknown Publisher

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  File
  121 Downloads (Pure)

• To be or not to be served: That is the question

  Bijmolt, T. H. A., Roest, H. & den Hoed, E. I. M., 1995, Proceedings of the Workshop on Quality Management in Services.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Professional
• 1994

  A managerial approach of service industrialization to perceived service quality

  Frambach, R. T., Greve, H. J. M. & Roest, H., 1994, In: Proceedings of the Workshop on Quality Management in Services.

  Research output: Contribution to journal › Article › Professional

• Customer satisfaction with multiservice/multisegment operations; Costs and benefits of staged performance operations

  Pieters, R., Roest, H. & Koelemeijer, K., 1994, In: Proceedings of the Workshop on Quality Management in Services.

  Research output: Contribution to journal › Article › Professional

• Forward and backward assimilation in service satisfaction formation

  Pieters, R., Roest, H. & Koelemeijer, K., 1994, In: Management of Services: A Multidisciplinary Approach.

  Research output: Contribution to journal › Article › Professional

• Managing service quality perceptions by quality marks

  Roest, H. C. A. & Verhallen, T. M. M., 1994, Marketing review. Lambrinopoulos, C. (ed.). Athens: H.I.M. & H.M.A., p. 223-225

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

  File
  130 Downloads (Pure)

• The marketing of quality

  Roest, H. C. A. & Verhallen, T. M. M., 1994, Quality management, in services. Paris: EIASM, p. 21-36

  Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional

  File
  101 Downloads (Pure)
• 1993

  An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach

  Koelemeijer, K., Roest, H. C. A. & Verhallen, T. M. M., 1993, Marketing for the new Europe: Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993). Chias, J. & Sureda, J. (eds.). Barcelona: ESADE, p. 683-699 17 p.

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

  File
  1241 Downloads (Pure)

• Cases Marketing Strategie 1

  Roest, H. & Reijnders, W. J. M., 1993, Leiden: Stenfert Kroese. 253 p.

  Research output: Book/Report › Book › Professional

• Framing perceived service quality and related constructs: A multilevel approach

  Roest, H. C. A. & Koelemeijer, K., 1993, Unknown Publisher. (Research memorandum / Tilburg University, Department of Economics; vol. FEW 591)

  Research output: Book/Report › Report

  File

  • Multilevel Approach 100%
  • Customer Services Quality 100%
  • Integrative Model 100%
  • Consumer Behavior 100%
  • Repurchase Intention 40%
  348 Downloads (Pure)

• Kwaliteit als commerciele strategie

  Roest, H. C. A. & Verhallen, T. M. M., 1993, In: Maandblad voor Accountancy en Bedrijfseconomie. 67, 12, p. 581-588

  Research output: Contribution to journal › Article › Scientific › peer-review

  File
  166 Downloads (Pure)