Photo of Wendy van der Valk
  • Warandelaan 2, Prisma Building, room P 1.152

    5037 AB Tilburg


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Personal profile

Research interests

My research focuses on effective governance of outsourced business-critical services, such as IT, maintenance, and various customer-facing services. Core to the notion of business-critical services is that performance failure for these services immediately affects an outsourcer?s business performance. In this context, I study the interplay between contractual and relational governance, and how this affects performance. 


Associate Professor Supply Chain Management (since 2018)

Tenured Assistant Professor Supply Chain Management at Tilburg University (2016-2018)

Assistant Professor Supply Chain Management at Tilburg University (2012-2016)

Assistant Professor Purchasing and Supply Management at Eindhoven University of Technology (2007-2012)

PhD Candidate at RSM Erasmus University (2003-2007)

Research assistant at Eindhoven University of Techology (2003)

Current courses

Click here for my courses.

PhD supervision

Fang, F.Using Performance-Based Contracts to Contract Unknown Performance. CentER for Economic Research, Tilburg University; supervisors: G.C.J.M. Vos and H.A. Akkermans; co-promotor: W. van der Valk. Graduation planned in 2017.

Sumo, R.A.F. (2014). Fostering Innovation through Contracting in Inter-Organizational Relationships.Doctoral dissertation, Eindhoven University of Technology, department of Industrial Engineering and Innovation Sciences; supervisors: A.J. van Weele and G.M. Duijsters; co-promotor: W. van der Valk.

Koster, M. (2014). Essays on Sustainable Supply Management. CentER for Economic Research, Tilburg University, the Netherlands. Member of PhD thesis committee.


  • Business Services
  • Purchasing And Supply Management
  • No Cure No Pay
  • Service Industry
  • Innovation

Fingerprint Fingerprint is based on mining the text of the person's scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

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Research Output 2003 2018

A client-centric risk-based taxonomy of service triads

Sengupta, S., Niranjan, TT., Krishnamoorthy, M. & van der Valk, W. Aug 2018 In : Service Industries Journal. p. 1-23 23 p.

Research output: Contribution to journalArticleScientificpeer-review


Framing contractual performance incentives: Effects on supplier behaviour

van der Valk, W. & Selviaridis, K. Aug 2018 In : International Journal of Operations and Production Management.

Research output: Contribution to journalArticleScientificpeer-review

Incentive effect

Met data naar beter onderhoud van infrastructuur

van der Valk, W. 29 Jun 2018 In : Deal! : Over de kunst van het inkopen. 4, 2 p.

Research output: Contribution to journalArticleProfessional

Purchasing pension advisory services in Sweden: An interpretive investigation into service conceptions and supplier selection

Bolander, P., Werr, A. & van der Valk, W. 16 May 2018 In : Industrial Marketing Management. 71, p. 108-122

Research output: Contribution to journalArticleScientificpeer-review

Supplier selection

Developing contracting capabilities through learning from contract execution: Results of a longitudinal case study

Fang, F., van der Valk, W., Vos, B. & Akkermans, H. 2016 Proceedings of the 25th International Purchasing and Supply, Education and Research Association Conference (IPSERA 2016). Dortmund: IPSERA

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review