Photo of Willem-Jan Heuvel, van den
  • Warandelaan 2, Koopmans Building, room K 721

    5037 AB Tilburg


If you made any changes in Pure these will be visible here soon.

Personal profile

Research interests

Prof. dr. Willem-Jan van den Heuvel is a full professor in Information Systems and managing director of the European Research Institute of Services Science (ERISS). His research interests are at the cross-junction of software service systems and business process management with an emphasis on (global) networked enterprises. In particular, his expertise revolves around the following  major research themes: business process management, Big data analystics, service engineering (including service governance) and legacy system modernization.


1998-2000: Part-time Assistant-Professor at the Faculty of Management of Erasmus University

1999-2003: Assistant-Professor at the department of Information Management

2004-2006: SAP Sponsored Research Professor ERP (0.1 FTE)

2003-2008: Associate-Professor at the department of Information Management

2004-2008: Program Director Bachelor and Master in Information Management

Current position: Professor in Information Systems

  • 2007 - now: Member of Management Team of Department of IM

2009 - now: Program Director Master in Information Management

2009 - now: Managing Director of the European Research Institute in Services Science


Over the past fifteen years, I have been teaching several (under-/post) graduate courses in the area of software engineering, object-oriented modelling, business process analysis, project management, advanced resoure planning, process and dataa modeling, Big data analytics and service-oriented computing. In addition, I have been coordinating and teaching courses at summer schools (e.g., the  Summerschool on Service Science), research schools and MBAs, including SIKS, the Rotterdam Business School, the Antwerp Business School, and TIAS/NIMBAS.

Current courses

Click here for my courses.


  • Information Systems
  • Service-Oriented Computing
  • Systems Development
  • Business Process Management

Fingerprint Dive into the research topics where Willem-Jan van den Heuvel is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 9 Similar Profiles
Industry Engineering & Materials Science
Web services Engineering & Materials Science
Service oriented architecture (SOA) Engineering & Materials Science
Blueprints Engineering & Materials Science
Legacy systems Engineering & Materials Science
Cloud computing Engineering & Materials Science
Network protocols Engineering & Materials Science
Compliance Engineering & Materials Science

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 1997 2017

Privacy calculus and its utility for personalization services in e-commerce: An analysis of consumer decision-making

Zhu, H., Ou, C., van den Heuvel, W-J. & Liu, H. W., Jun 2017, In : Information & Management. 54, 4, p. 427-437

Research output: Contribution to journalArticleScientificpeer-review

Decision making
Electronic commerce

Formalizing and applying compliance patterns for business process compliance

Elgammal, A. F. S. A., Türetken, O., van den Heuvel, W. J. A. M. & Papazoglou, M., Feb 2016, In : Software & Systems Modeling. 15, 1, p. 119-146

Research output: Contribution to journalArticleScientificpeer-review

Business Process

Towards smart service networks: An interdisciplinary diagnostic framework

Wang, Y., Taher, Y. & van den Heuvel, W-J., 2015, In : International Journal of Information Systems in the Service Sector (IJISSS). 7, 1, p. 38-59

Research output: Contribution to journalArticleScientificpeer-review

Network performance
Open systems

Business process compliance management: An integrated proactive approach

Elgammal, A. F. S. A., Sebahi, S., Türetken, O., Hacid, M. S., Papazoglou, M. & van den Heuvel, W. J. A. M., 2014, Proceedings of the 24th IBIMA Conference (IBIMA 2014). Milan (Italy): IBIMA Publishing

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Formal languages

A framework for public service customization

Haque, R., Taher, Y., Richardson, I., Whelan, E., van den Heuvel, W. J. A. M. & Tawbi, S., 2012, In : International Journal of Information Studies. 3, 2, p. 82-93

Research output: Contribution to journalArticleScientificpeer-review

Activities 2004 2004

  • 1 Editorial activity

Data & Knowledge Engineering (Journal)

W.J.A.M. van den Heuvel (Guest editor)

Activity: Publication peer-review and editorial work typesEditorial activityScientific

Projects 2010 2014