Al Technology Implementation into the Daily Workflow in Care Organizations: The Role of Human Resource Management

Recent advances in Artificial Intelligence influence work across different sectors, particularly healthcare. The healthcare sector faces various challenges: (1) growing demand for sustainable care due to the aging population and upsurge in life-threatening diseases, such as cancer, (2) increase in health care professionals’ overload and burnout, (3) shortage and turnover of health care professionals, and (4) the necessity to provide quality and cost-efficient care. Within this context, AI-technologies are being considered important tools to improve the efficiency, effectiveness, and quality of care by automating tasks and providing support for critical medical decisions.
Successful implementation of AI-technologies and the realization of their predicted improvements depend on their use by health care professionals and their integration into the clinical workflow, however, their actual impact on health care professionals’ roles and responsibilities requires more investigation from a Human Resource Management (HRM) perspective. HRM can support health organizations by helping address some of the implementation challenges associated with AI-technologies, including issues of trust, workload changes, or changes in professional relationships. Therefore, this project aims to investigate how the HRM function supports the implementation of AI-technologies into the workflow in care organizations.