Smooth Operator. Development and effects of personalized conversational AI.

Activities

Activities per year 2022 2023 2024 2025 2025

• 6 Oral presentation
• 3 Invited talk
• 1 Organising a conference
• 1 Organising a workshop, seminar, course etc.

Activities per year

Search results

• Van hype naar hulp: hoe AI-chatbots écht waarde toevoegen in klantcontact

  Liebrecht, C. (Speaker)

  4 Dec 2025

  Activity: Talk or presentation types › Oral presentation › Professional

• Smooth Operators Festival

  Liebrecht, C. (Contributor)

  5 Jun 2025

  Activity: Participating in or organising an event types › Organising a workshop, seminar, course etc. › Professional

• Chatbots van bedrijven falen omdat de mens niet centraal staat

  Liebrecht, C. (Speaker)

  10 Apr 2025

  Activity: Talk or presentation types › Oral presentation › Popular

• Kennisdelingssessie Zilveren Kruis

  Liebrecht, C. (Speaker), Braggaar, A. (Speaker), van Hooijdonk, C. (Speaker) & Kunneman, F. (Speaker)

  2025

  Activity: Talk or presentation types › Invited talk › Professional

• Error en repair in klantenservicegesprekken

  Braggaar, A. (Speaker) & Martijn, G. (Speaker)

  19 Sept 2024

  Activity: Talk or presentation types › Oral presentation › Professional

• Smooth Operators Festival

  Liebrecht, C. (Organiser), van Hooijdonk, C. (Contributor), Braggaar, A. (Contributor), Martijn, G. (Contributor), van Miltenburg, E. (Contributor), Kunneman, F. (Contributor) & Krahmer, E. (Contributor)

  31 May 2024

  Activity: Participating in or organising an event types › Organising a conference › Professional

• Kennisdelingssessie Efteling

  Liebrecht, C. (Speaker), Braggaar, A. (Speaker) & van Hooijdonk, C. (Speaker)

  2024

  Activity: Talk or presentation types › Invited talk › Professional

• Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations

  Braggaar, A. (Speaker), Verhagen, J. (Speaker), Martijn, G. (Speaker) & Liebrecht, C. (Speaker)

  22 Nov 2023

  Activity: Talk or presentation types › Oral presentation › Scientific

• Social cues in customer service chatbots

  Liebrecht, C. (Speaker)

  8 Sept 2023

  Activity: Talk or presentation types › Invited talk › Popular

• Social Cues in the Introductions of Customer Service Chatbots: Usage and Users’ Perceptions

  van Hooijdonk, C. (Speaker), Liebrecht, C. (Speaker), Martijn, G. (Speaker) & Lopes, A. I. (Speaker)

  2 Feb 2023

  Activity: Talk or presentation types › Oral presentation › Scientific

• A Framework and Content analysis of Social Cues in the Introductions of Customer Service Chatbots

  van Hooijdonk, C. (Speaker), Martijn, G. (Speaker) & Liebrecht, C. (Speaker)

  23 Nov 2022

  Activity: Talk or presentation types › Oral presentation › Scientific