A call for sensemaking support systems in crisis management

W.J. Muhren, B.A. van de Walle

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

    Abstract

    In this chapter, we explore four information processing challenges commonly experienced in crisis situations, which form the basis of the design of information systems that should support actors in these situations. When we explore the difference between Sensemaking and decision making, two activities that are undertaken to cope with information processing challenges, we can understand the two types of information systems support that are needed. The first type—decision support systems—supports actors in dealing with information-related problems of uncertainty and complexity, and is the traditional focus of information systems design. The second type—sensemaking support systems—should support actors in dealing with problems of frames of reference, ambiguity, and equivocality, but is not commonplace yet. We conducted three case studies in different crisis situations to explore these information processing challenges: A case study of the sudden crisis of an airplane crash in the Barents Rescue Exercise, a case study of the yearly recurring forest fires crises in Portugal, and a case study of the post-conflict European Union Police Mission in Bosnia and Herzegovina. We discuss design premises for crisis management information systems and compare these to our findings, and observe that systems designed accordingly will provide for the necessary Sensemaking support.
    Original languageEnglish
    Title of host publicationInteractive Collaborative Information Systems
    EditorsA. Babuska, F.C.A. Groen
    PublisherUnknown Publisher
    Pages425-452
    Number of pages595
    Publication statusPublished - 2010

    Publication series

    NameStudies in Computational Intelligence Series
    Number281

    Fingerprint

    crisis management
    information processing
    information system
    forest fire
    European Union
    decision making

    Cite this

    Muhren, W. J., & van de Walle, B. A. (2010). A call for sensemaking support systems in crisis management. In A. Babuska, & F. C. A. Groen (Eds.), Interactive Collaborative Information Systems (pp. 425-452). (Studies in Computational Intelligence Series; No. 281). Unknown Publisher.
    Muhren, W.J. ; van de Walle, B.A. / A call for sensemaking support systems in crisis management. Interactive Collaborative Information Systems. editor / A. Babuska ; F.C.A. Groen. Unknown Publisher, 2010. pp. 425-452 (Studies in Computational Intelligence Series; 281).
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    Muhren, WJ & van de Walle, BA 2010, A call for sensemaking support systems in crisis management. in A Babuska & FCA Groen (eds), Interactive Collaborative Information Systems. Studies in Computational Intelligence Series, no. 281, Unknown Publisher, pp. 425-452.

    A call for sensemaking support systems in crisis management. / Muhren, W.J.; van de Walle, B.A.

    Interactive Collaborative Information Systems. ed. / A. Babuska; F.C.A. Groen. Unknown Publisher, 2010. p. 425-452 (Studies in Computational Intelligence Series; No. 281).

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

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    Muhren WJ, van de Walle BA. A call for sensemaking support systems in crisis management. In Babuska A, Groen FCA, editors, Interactive Collaborative Information Systems. Unknown Publisher. 2010. p. 425-452. (Studies in Computational Intelligence Series; 281).