"A little bit of everything?": Conceptualising performance measurement in hybrid public sector organisations through a literature review

Lode De Waele, Tobias Polzer*, Arjen van Witteloostuijn, Liselore Berghman

*Corresponding author for this work

Research output: Contribution to journalReview articleScientificpeer-review

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Abstract

Purpose 

Numerous of today's public sector organisations (PSOs) can be characterised as hybrids. Hybridity is caused by different (at times conflicting) demands that stem from the institutional environment, which is likely to affect performance measurement in these organisations. This paper focuses on the relationship between hybridity and organisational performance, which has so far not been studied in detail. 

Design/methodology/approach 

Based on a literature review (final sample of 56 articles), the authors systematise performance dimensions alongside the pillars "economy", "efficiency", "effectiveness" and "(social) equity". The article summarises results in a framework for measuring performance in hybrid PSOs. The authors outline strategies as to how public managers can tailor frameworks to the requirements and idiosyncrasies of organisations. 

Findings 

Since hybrid PSOs combine logics from different administrative models (Weberian bureaucracy, market-capitalism and democracy), so need their organisational performance measurement systems. Potential synergies from and frictions between the different performance dimensions related to the four pillars are discussed. 

Originality/value 

This is the first literature review on performance dimensions and their application in hybrid PSOs. The distilled "hybrid performance measurement framework" can be scrutinised and further refined in future research.

Original languageEnglish
Pages (from-to)343-363
JournalJournal of Public Budgeting, Accounting & Financial Management
Volume33
Issue number3
DOIs
Publication statusPublished - 2021

Keywords

  • Hybrid public sector organisations
  • Performance measurement
  • Literature review
  • Hybrid performance measurement framework
  • MANAGEMENT
  • SERVICE
  • GOVERNANCE
  • INDICATORS
  • GOVERNMENT
  • EQUITY
  • ACCOUNTABILITY
  • PERCEPTIONS
  • INNOVATION

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