A Strategic Approach to Information Quality and Its Implications for the Performance of Military Organizations

Research output: Contribution to conferencePaperScientific

Abstract

The extant Information Systems (IS) literature has focused on developing methods for assessing the level of Information Quality (IQ), paying scant attention to the introduction of strategic initiatives for improving the level IQ and operational performance. We address that lacuna and explore how organizations can improve the level of subjective IQ and positively influence their operational performance. Through a Canonical Action Research approach and interviews with 43 individuals from a multinational military organization, we demonstrate that the implementation of an IQ strategy can significantly improve operational performance through its impact on knowledge, employee satisfaction, efficiency, and productivity. Our findings demonstrate that employee tenure, and background, as well as organizational culture and hierarchy significantly influence the level of subjective IQ. Our work contributes to IS theory by further elucidating the relationship between IQ and operational performance, and to practice by enabling organizations to improve their level of subjective IQ and operational performance.
Original languageEnglish
Publication statusSubmitted - 2019

Fingerprint

Information quality
Military
Business performance
Information systems
Organizational culture
Productivity
Systems theory
Tenure
Employees
Multinationals
Strategic initiatives
Employee satisfaction
Quality of information

Keywords

  • Information Quality
  • Information Quality Strategy
  • Organizational Performance
  • Military Organizations

Cite this

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title = "A Strategic Approach to Information Quality and Its Implications for the Performance of Military Organizations",
abstract = "The extant Information Systems (IS) literature has focused on developing methods for assessing the level of Information Quality (IQ), paying scant attention to the introduction of strategic initiatives for improving the level IQ and operational performance. We address that lacuna and explore how organizations can improve the level of subjective IQ and positively influence their operational performance. Through a Canonical Action Research approach and interviews with 43 individuals from a multinational military organization, we demonstrate that the implementation of an IQ strategy can significantly improve operational performance through its impact on knowledge, employee satisfaction, efficiency, and productivity. Our findings demonstrate that employee tenure, and background, as well as organizational culture and hierarchy significantly influence the level of subjective IQ. Our work contributes to IS theory by further elucidating the relationship between IQ and operational performance, and to practice by enabling organizations to improve their level of subjective IQ and operational performance.",
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author = "Myl{\`e}ne Struijk and Spyros Angelopoulos and Carol Ou and R.M. Davison",
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T1 - A Strategic Approach to Information Quality and Its Implications for the Performance of Military Organizations

AU - Struijk, Mylène

AU - Angelopoulos, Spyros

AU - Ou, Carol

AU - Davison, R.M.

PY - 2019

Y1 - 2019

N2 - The extant Information Systems (IS) literature has focused on developing methods for assessing the level of Information Quality (IQ), paying scant attention to the introduction of strategic initiatives for improving the level IQ and operational performance. We address that lacuna and explore how organizations can improve the level of subjective IQ and positively influence their operational performance. Through a Canonical Action Research approach and interviews with 43 individuals from a multinational military organization, we demonstrate that the implementation of an IQ strategy can significantly improve operational performance through its impact on knowledge, employee satisfaction, efficiency, and productivity. Our findings demonstrate that employee tenure, and background, as well as organizational culture and hierarchy significantly influence the level of subjective IQ. Our work contributes to IS theory by further elucidating the relationship between IQ and operational performance, and to practice by enabling organizations to improve their level of subjective IQ and operational performance.

AB - The extant Information Systems (IS) literature has focused on developing methods for assessing the level of Information Quality (IQ), paying scant attention to the introduction of strategic initiatives for improving the level IQ and operational performance. We address that lacuna and explore how organizations can improve the level of subjective IQ and positively influence their operational performance. Through a Canonical Action Research approach and interviews with 43 individuals from a multinational military organization, we demonstrate that the implementation of an IQ strategy can significantly improve operational performance through its impact on knowledge, employee satisfaction, efficiency, and productivity. Our findings demonstrate that employee tenure, and background, as well as organizational culture and hierarchy significantly influence the level of subjective IQ. Our work contributes to IS theory by further elucidating the relationship between IQ and operational performance, and to practice by enabling organizations to improve their level of subjective IQ and operational performance.

KW - Information Quality

KW - Information Quality Strategy

KW - Organizational Performance

KW - Military Organizations

M3 - Paper

ER -