Administrative delay, red tape and organizational performance

Wesley Kaufmann, Gabel Taggart, Barry Bozeman

Research output: Contribution to journalArticleScientificpeer-review

Abstract

We focus on the relationships among administrative delay, red tape, and red tape–related organizational performance. We hypothesize that administrative delay leads to more red tape, more complaints from clients about red tape, and makes it more difficult for organizations to serve their clients. We test our hypotheses using data from the National Administrative Studies Project - Citizen, gathered on Amazon Mechanical Turk in late 2014 (n = 1,254). The results support each of the hypotheses. The findings imply that managers may improve organizational performance by identifying and addressing the specific sources of administrative delay, rather than focusing on general perceptions of organizational red tape.
Original languageEnglish
Pages (from-to)529-553
Number of pages25
JournalPublic Performance & Management Review
Volume42
Issue number3
DOIs
Publication statusPublished - 2019

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Turk
complaint
performance
manager
citizen
Organizational performance
Red tape
Amazon
Complaints
Managers
Hypothesis test

Keywords

  • administrative delay
  • red tape
  • organizational performance

Cite this

Kaufmann, Wesley ; Taggart, Gabel ; Bozeman, Barry. / Administrative delay, red tape and organizational performance. In: Public Performance & Management Review. 2019 ; Vol. 42, No. 3. pp. 529-553.
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Administrative delay, red tape and organizational performance. / Kaufmann, Wesley; Taggart, Gabel; Bozeman, Barry.

In: Public Performance & Management Review, Vol. 42, No. 3, 2019, p. 529-553.

Research output: Contribution to journalArticleScientificpeer-review

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