@inbook{bc68318b0b7e480481f11affd9262b0e,
title = "ADR and ODR in Electronic Commerce",
author = "M.H.M. Schellekens and {van der Wees}, J.G.L.",
note = "Pagination: 309",
year = "2002",
language = "English",
isbn = "9041118454",
series = "Law and Electronic Commerce",
publisher = "Kluwer Law International",
number = "15",
pages = "271--300",
editor = "J.E.J. Prins and P.M.A. Ribbers and {van der Wees}, J.G.L. and A.F.L. Veth",
booktitle = "Trust in Electronic Commerce",
address = "Netherlands",
}