Ambiguity and expectation-neglect in dilemmas of interpersonal trust

Recent research suggests that people discount or neglect expectations of reciprocity in trust dilemmas. We examine the underlying processes and boundary conditions of this effect, finding that expectations have stronger effects on trust when they are made accessible and when they are provided as objective probabilities (Study 1). Objective expectations have stronger effects when they are based on precise, rather than ambiguous, probabilities (Study 2). We also find that trust decisions differ from individual risk-taking decisions: people are more willing to trust, and expectations have stronger effects on trusting behavior (Study 2). These results show that the availability and ambiguity of expectations shape trust decisions, and that people differentially weight expectations in dilemmas of trust and individual risk-taking.
Keywords: trust, risk, expectations, bounded rationality