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An assessment of equivalence between online and mail surveys in service research
Lisa Brüggen
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Dive into the research topics of 'An assessment of equivalence between online and mail surveys in service research'. Together they form a unique fingerprint.
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Keyphrases
Mail Survey
100%
Online Survey
100%
Service Research
100%
Positive Experiences
33%
Quality of Service
33%
Service Evaluation
33%
Business-to-business Services
33%
Mixed Mode
33%
Large Business
33%
Minor Differences
33%
Composite Reliability
33%
Variance-covariance Matrix
33%
Closed Questions
33%
Improvement Proposal
33%
Earth and Planetary Sciences
Covariance
100%
Business Service
100%
Survey Method
100%
Social Sciences
Online Survey
100%
Mail Survey
100%
Variance
33%
Business Service
33%
Survey Method
33%
Economics, Econometrics and Finance
Business Service
100%