An empirical study into the influence of customer satisfaction on customer revenues

M.J. Terpstra, A.A.A. Kuijlen, K. Sijtsma

Research output: Contribution to journalArticleScientificpeer-review

12 Citations (Scopus)
Original languageEnglish
Pages (from-to)2129-2143
JournalThe Service Industries Journal
Volume32
Issue number13
DOIs
Publication statusPublished - 2012

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