An empirical study into the influence of customer satisfaction on customer revenues

M.J. Terpstra, A.A.A. Kuijlen, K. Sijtsma

Research output: Contribution to journal › Article › Scientific › peer-review

13 Citations (Scopus)

Original language	English
Pages (from-to)	2129-2143
Journal	The Service Industries Journal
Volume	32
Issue number	13
DOIs	https://doi.org/10.1080/02642069.2011.574279
Publication status	Published - 2012

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title = "An empirical study into the influence of customer satisfaction on customer revenues",

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AU - Terpstra, M.J.

AU - Kuijlen, A.A.A.

AU - Sijtsma, K.

PY - 2012

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