An empirical study into the influence of customer satisfaction on customer revenues

M.J. Terpstra, A.A.A. Kuijlen, K. Sijtsma

Research output: Contribution to journalArticleScientificpeer-review

Original languageEnglish
Pages (from-to)2129-2143
JournalThe Service Industries Journal
Volume32
Issue number13
DOIs
Publication statusPublished - 2012

Cite this

Terpstra, M.J. ; Kuijlen, A.A.A. ; Sijtsma, K. / An empirical study into the influence of customer satisfaction on customer revenues. In: The Service Industries Journal. 2012 ; Vol. 32, No. 13. pp. 2129-2143.
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An empirical study into the influence of customer satisfaction on customer revenues. / Terpstra, M.J.; Kuijlen, A.A.A.; Sijtsma, K.

In: The Service Industries Journal, Vol. 32, No. 13, 2012, p. 2129-2143.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - An empirical study into the influence of customer satisfaction on customer revenues

AU - Terpstra, M.J.

AU - Kuijlen, A.A.A.

AU - Sijtsma, K.

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