An empirical study into the influence of customer satisfaction on customer revenues

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13 Citations (Scopus)

Original language	English
Pages (from-to)	2129-2143
Journal	The Service Industries Journal
Volume	32
Issue number	13
DOIs	https://doi.org/10.1080/02642069.2011.574279
Publication status	Published - 2012

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title = "An empirical study into the influence of customer satisfaction on customer revenues",

author = "M.J. Terpstra and A.A.A. Kuijlen and K. Sijtsma",

year = "2012",

doi = "10.1080/02642069.2011.574279",

language = "English",

volume = "32",

pages = "2129--2143",

journal = "The Service Industries Journal",

issn = "0264-2069",

publisher = "Taylor and Francis Ltd.",

number = "13",

}

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T1 - An empirical study into the influence of customer satisfaction on customer revenues

AU - Terpstra, M.J.

AU - Kuijlen, A.A.A.

AU - Sijtsma, K.

PY - 2012

Y1 - 2012

U2 - 10.1080/02642069.2011.574279

DO - 10.1080/02642069.2011.574279

M3 - Article

SN - 0264-2069

VL - 32

SP - 2129

EP - 2143

JO - The Service Industries Journal

JF - The Service Industries Journal

IS - 13

ER -