An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach

K. Koelemeijer, H.C.A. Roest, T.M.M. Verhallen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

568 Downloads (Pure)
Original languageEnglish
Title of host publicationMarketing for the new Europe
Subtitle of host publicationDealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993)
EditorsJ. Chias, J. Sureda
Place of PublicationBarcelona
PublisherESADE
Pages683-699
Number of pages17
Publication statusPublished - 1993

Cite this

Koelemeijer, K., Roest, H. C. A., & Verhallen, T. M. M. (1993). An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach. In J. Chias, & J. Sureda (Eds.), Marketing for the new Europe: Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993) (pp. 683-699). Barcelona: ESADE.
Koelemeijer, K. ; Roest, H.C.A. ; Verhallen, T.M.M. / An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention : A multilevel approach. Marketing for the new Europe: Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993). editor / J. Chias ; J. Sureda. Barcelona : ESADE, 1993. pp. 683-699
@inproceedings{d1971e394fc1400abbcd1ecbc9be61bd,
title = "An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach",
author = "K. Koelemeijer and H.C.A. Roest and T.M.M. Verhallen",
note = "Pagination: 17",
year = "1993",
language = "English",
pages = "683--699",
editor = "J. Chias and J. Sureda",
booktitle = "Marketing for the new Europe",
publisher = "ESADE",

}

Koelemeijer, K, Roest, HCA & Verhallen, TMM 1993, An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach. in J Chias & J Sureda (eds), Marketing for the new Europe: Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993). ESADE, Barcelona, pp. 683-699.

An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention : A multilevel approach. / Koelemeijer, K.; Roest, H.C.A.; Verhallen, T.M.M.

Marketing for the new Europe: Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993). ed. / J. Chias; J. Sureda. Barcelona : ESADE, 1993. p. 683-699.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

TY - GEN

T1 - An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention

T2 - A multilevel approach

AU - Koelemeijer, K.

AU - Roest, H.C.A.

AU - Verhallen, T.M.M.

N1 - Pagination: 17

PY - 1993

Y1 - 1993

M3 - Conference contribution

SP - 683

EP - 699

BT - Marketing for the new Europe

A2 - Chias, J.

A2 - Sureda, J.

PB - ESADE

CY - Barcelona

ER -

Koelemeijer K, Roest HCA, Verhallen TMM. An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach. In Chias J, Sureda J, editors, Marketing for the new Europe: Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993). Barcelona: ESADE. 1993. p. 683-699