An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach

K. Koelemeijer, H.C.A. Roest, T.M.M. Verhallen

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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Original languageEnglish
Title of host publicationMarketing for the new Europe
Subtitle of host publicationDealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993)
EditorsJ. Chias, J. Sureda
Place of PublicationBarcelona
PublisherESADE
Pages683-699
Number of pages17
Publication statusPublished - 1993

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