An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach

K. Koelemeijer; H.C.A. Roest; T.M.M. Verhallen

An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach

K. Koelemeijer
, H.C.A. Roest
, T.M.M. Verhallen

Tilburg University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Original language	English
Title of host publication	Marketing for the new Europe
Subtitle of host publication	Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993)
Editors	J. Chias, J. Sureda
Place of Publication	Barcelona
Publisher	ESADE
Pages	683-699
Number of pages	17
Publication status	Published - 1993

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Koelemeijer, K., Roest, H. C. A., & Verhallen, T. M. M. (1993). An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach. In J. Chias, & J. Sureda (Eds.), Marketing for the new Europe: Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993) (pp. 683-699). ESADE.

Koelemeijer, K. ; Roest, H.C.A. ; Verhallen, T.M.M. / An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention : A multilevel approach. Marketing for the new Europe: Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993). editor / J. Chias ; J. Sureda. Barcelona : ESADE, 1993. pp. 683-699

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title = "An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach",

author = "K. Koelemeijer and H.C.A. Roest and T.M.M. Verhallen",

note = "Pagination: 17",

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pages = "683--699",

editor = "J. Chias and J. Sureda",

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Koelemeijer, K, Roest, HCA & Verhallen, TMM 1993, An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach. in J Chias & J Sureda (eds), Marketing for the new Europe: Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993). ESADE, Barcelona, pp. 683-699.

An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach. / Koelemeijer, K.; Roest, H.C.A.; Verhallen, T.M.M.
Marketing for the new Europe: Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993). ed. / J. Chias; J. Sureda. Barcelona: ESADE, 1993. p. 683-699.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention

T2 - A multilevel approach

AU - Koelemeijer, K.

AU - Roest, H.C.A.

AU - Verhallen, T.M.M.

N1 - Pagination: 17

PY - 1993

Y1 - 1993

M3 - Conference contribution

SP - 683

EP - 699

BT - Marketing for the new Europe

A2 - Chias, J.

A2 - Sureda, J.

PB - ESADE

CY - Barcelona

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Koelemeijer K, Roest HCA, Verhallen TMM. An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention: A multilevel approach. In Chias J, Sureda J, editors, Marketing for the new Europe: Dealing with complexity (Proceedings of the 22nd Annual Conference of the European Marketing Agency, Barcelona, Spain, May 25-28, 1993). Barcelona: ESADE. 1993. p. 683-699