Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services

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Original language	English
Pages (from-to)	377-393
Number of pages	16
Journal	Journal of the Academy of Marketing Science
Volume	31
Issue number	4
Publication status	Published - 2003

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@article{1708fb71fd6841d9b870e247776e8367,

title = "Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services",

author = "J.R.G. Bougie and R. Pieters and M. Zeelenberg",

note = "Pagination: 16",

year = "2003",

language = "English",

volume = "31",

pages = "377--393",

journal = "Journal of the Academy of Marketing Science",

issn = "0092-0703",

publisher = "Springer New York",

number = "4",

}

TY - JOUR

T1 - Angry customers don't come back, they get back

T2 - The experience and behavioral implications of anger and dissatisfaction in services

AU - Bougie, J.R.G.

AU - Pieters, R.

AU - Zeelenberg, M.

N1 - Pagination: 16

PY - 2003

Y1 - 2003

M3 - Article

SN - 0092-0703

VL - 31

SP - 377

EP - 393

JO - Journal of the Academy of Marketing Science

JF - Journal of the Academy of Marketing Science

IS - 4

ER -