Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services

J.R.G. Bougie, R. Pieters, M. Zeelenberg

Research output: Contribution to journalArticleScientificpeer-review

455 Citations (Scopus)
892 Downloads (Pure)
Original languageEnglish
Pages (from-to)377-393
Number of pages16
JournalJournal of the Academy of Marketing Science
Volume31
Issue number4
Publication statusPublished - 2003

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