Assigning a prominent role to “The patient experience” in assessing the quality of integrated care for populations with multiple chronic conditions

M. Rijken*, M. Lette, C.A. Baan, S.R. de Bruin

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

Abstract

In response to growing populations of citizens with multiple chronic conditions, integrated care models are being implemented in many countries. Based on our experiences from three EU co-funded actions (ICARE4EU, SUSTAIN, JA-CHRODIS), we notice that users’ experiences are not always taken into account when assessing the quality of integrated care, whereas research shows that it is in this particular domain that quality improvement is most evident. The greatest value of integrated care for people with multiple chronic conditions may not lie in its potential to improve their health or reduce their use of services, but in its potential to improve their care experience, by strengthening person-centred decision-making and delivering care and support accordingly. Collaborations of care providers, (representatives of) people with multiple chronic conditions and researchers need to develop appropriate methods and measures to include users’ experiences in quality
assessment of integrated care.
Original languageEnglish
Article number4656
Pages (from-to)19
JournalInternational Journal of Integrated Care
Volume19
Issue number3
DOIs
Publication statusPublished - 2019

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title = "Assigning a prominent role to “The patient experience” in assessing the quality of integrated care for populations with multiple chronic conditions",
abstract = "In response to growing populations of citizens with multiple chronic conditions, integrated care models are being implemented in many countries. Based on our experiences from three EU co-funded actions (ICARE4EU, SUSTAIN, JA-CHRODIS), we notice that users’ experiences are not always taken into account when assessing the quality of integrated care, whereas research shows that it is in this particular domain that quality improvement is most evident. The greatest value of integrated care for people with multiple chronic conditions may not lie in its potential to improve their health or reduce their use of services, but in its potential to improve their care experience, by strengthening person-centred decision-making and delivering care and support accordingly. Collaborations of care providers, (representatives of) people with multiple chronic conditions and researchers need to develop appropriate methods and measures to include users’ experiences in qualityassessment of integrated care.",
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Assigning a prominent role to “The patient experience” in assessing the quality of integrated care for populations with multiple chronic conditions. / Rijken, M.; Lette, M.; Baan, C.A.; de Bruin, S.R.

In: International Journal of Integrated Care, Vol. 19, No. 3, 4656, 2019, p. 19.

Research output: Contribution to journalArticleScientificpeer-review

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