Assimilation processes in service satisfaction formation

R. Pieters, K. Koelemeyer, H.C.A. Roest

Research output: Contribution to journalArticleScientificpeer-review

38 Citations (Scopus)
247 Downloads (Pure)
Original languageEnglish
Pages (from-to)17-33
JournalInternational Journal of Service Industry Management
Volume6
Issue number3
DOIs
Publication statusPublished - 1995

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