Assimilation processes in service satisfaction formation

R. Pieters; K. Koelemeyer; H.C.A. Roest

doi:10.1108/09564239510147248

Assimilation processes in service satisfaction formation

R. Pieters
, K. Koelemeyer
, H.C.A. Roest

Marketing

Research output: Contribution to journal › Article › Scientific › peer-review

42 Citations (Scopus)

418 Downloads (Pure)

Original language	English
Pages (from-to)	17-33
Journal	International Journal of Service Industry Management
Volume	6
Issue number	3
DOIs	https://doi.org/10.1108/09564239510147248
Publication status	Published - 1995

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10.1108/09564239510147248

Assimila

Literati Outstanding Paper Award for "Assimilation Processes in Service Satisfaction Formation"
Roest, H. (Recipient) & Pieters, R. (Recipient), 1997
Prize

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@article{981ea29807454b7d92f0ff3bc4940486,

title = "Assimilation processes in service satisfaction formation",

author = "R. Pieters and K. Koelemeyer and H.C.A. Roest",

note = "eng",

year = "1995",

doi = "10.1108/09564239510147248",

language = "English",

volume = "6",

pages = "17--33",

journal = "International Journal of Service Industry Management",

issn = "0956-4233",

publisher = "MCB University Press",

number = "3",

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TY - JOUR

T1 - Assimilation processes in service satisfaction formation

AU - Pieters, R.

AU - Koelemeyer, K.

AU - Roest, H.C.A.

N1 - eng

PY - 1995

Y1 - 1995

U2 - 10.1108/09564239510147248

DO - 10.1108/09564239510147248

M3 - Article

SN - 0956-4233

VL - 6

SP - 17

EP - 33

JO - International Journal of Service Industry Management

JF - International Journal of Service Industry Management

IS - 3

ER -

Assimilation processes in service satisfaction formation

Access to Document

Prizes

Literati Outstanding Paper Award for "Assimilation Processes in Service Satisfaction Formation"

Cite this