Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services

M. Zeelenberg; R. Pieters

Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services

Research output: Contribution to journal › Article › Scientific › peer-review

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Original language	English
Pages (from-to)	445-455
Journal	Journal of Business Research
Volume	57
Publication status	Published - 2004

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@article{7bfb4aa9cba74786850d1747ad520671,

title = "Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services",

author = "M. Zeelenberg and R. Pieters",

year = "2004",

language = "English",

volume = "57",

pages = "445--455",

journal = "Journal of Business Research",

issn = "0148-2963",

publisher = "Elsevier Inc.",

}