Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services

Research output: Contribution to journalArticleScientificpeer-review

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Original languageEnglish
Pages (from-to)445-455
JournalJBR: Journal of Business Research
Volume57
Publication statusPublished - 2004

Cite this

@article{7bfb4aa9cba74786850d1747ad520671,
title = "Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services",
author = "M. Zeelenberg and R. Pieters",
year = "2004",
language = "English",
volume = "57",
pages = "445--455",
journal = "JBR: Journal of Business Research",
issn = "0148-2963",
publisher = "Elsevier Inc.",

}

TY - JOUR

T1 - Beyond valence in customer dissatisfaction

T2 - A review and new findings on behavioral responses to regret and disappointment in failed services

AU - Zeelenberg, M.

AU - Pieters, R.

PY - 2004

Y1 - 2004

M3 - Article

VL - 57

SP - 445

EP - 455

JO - JBR: Journal of Business Research

JF - JBR: Journal of Business Research

SN - 0148-2963

ER -