| Original language | Dutch |
|---|---|
| Title of host publication | Ontwikkelingen in het Marktonderzoek. Jaarboek 2007 MarktOnderzoekAssociatie |
| Editors | A.E. bronneer |
| Place of Publication | Haarlem |
| Publisher | Spaarenhout |
| Pages | 115-134 |
| ISBN (Print) | 139789086830084 |
| Publication status | Published - 2007 |
Boze klanten in dienstverlening
J.R.G. Bougie
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review