Business service triads: A new area for service research

Wendy van der Valk, Arjan van Weele

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


This paper clarifies the need for studying service triads. As organizations increasingly outsource service delivery to specialist providers, service triads become more and more abundant. The paper reviews existing literature on service procurement and triads to come up with a research framework to guide service triad research. We conclude that research on triads is much needed and invite interested researchers to join us.
Original languageEnglish
Title of host publicationProceedings of the 20th Annual IPSERA Conference
Place of PublicationMaastricht
Publication statusPublished - Apr 2011
Externally publishedYes


  • business services
  • service triads
  • research model


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