Catch me if you can: Technological constraints/affordances and mindfulness during collaborative police emergency response

Matthijs Verhulst, Anne-Francoise Rutkowski

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

Nowadays, mobile technology plays an essential role during police emergency response duties. This article presents the result of an ethnographic research
in progress. Police officers were shadowed during their shifts (70 hours of observation) in cases of timepressured incidents. We analyze the entanglement
between the material and human agencies while the police officers were responding to two incidents (a holdup and a burglary). We assess the effect of
technological constraints and affordances on human mindfulness. Mindfulness is important to achieve a successful collaborative response to an emergency
where multiple High Reliability Teams are involved. When technology is not used to its full potential, our results show that it hinders collaboration between
teams. Additionally, the results show the amount of time pressure affects the level of mindfulness among police officers.
Original languageEnglish
Title of host publicationProceedings of the 50th Hawaii International Conference on System Sciences
EditorsGert-Jan de Vreede, Triparna de Vreede
Place of PublicationHawaii
PublisherUniversity of Hawai'i at Manoa
Pages771-780
ISBN (Electronic)9780998133102
Publication statusPublished - 4 Jan 2017

Keywords

  • high reliability organizations
  • technology affordance
  • collaborative technology
  • mindfulness

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