Abstract
Nowadays, mobile technology plays an essential role during police emergency response duties. This article presents the result of an ethnographic research
in progress. Police officers were shadowed during their shifts (70 hours of observation) in cases of timepressured incidents. We analyze the entanglement
between the material and human agencies while the police officers were responding to two incidents (a holdup and a burglary). We assess the effect of
technological constraints and affordances on human mindfulness. Mindfulness is important to achieve a successful collaborative response to an emergency
where multiple High Reliability Teams are involved. When technology is not used to its full potential, our results show that it hinders collaboration between
teams. Additionally, the results show the amount of time pressure affects the level of mindfulness among police officers.
in progress. Police officers were shadowed during their shifts (70 hours of observation) in cases of timepressured incidents. We analyze the entanglement
between the material and human agencies while the police officers were responding to two incidents (a holdup and a burglary). We assess the effect of
technological constraints and affordances on human mindfulness. Mindfulness is important to achieve a successful collaborative response to an emergency
where multiple High Reliability Teams are involved. When technology is not used to its full potential, our results show that it hinders collaboration between
teams. Additionally, the results show the amount of time pressure affects the level of mindfulness among police officers.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 50th Hawaii International Conference on System Sciences |
| Editors | Gert-Jan de Vreede, Triparna de Vreede |
| Place of Publication | Hawaii |
| Publisher | University of Hawai'i at Manoa |
| Pages | 771-780 |
| ISBN (Electronic) | 9780998133102 |
| Publication status | Published - 4 Jan 2017 |
Keywords
- high reliability organizations
- technology affordance
- collaborative technology
- mindfulness