Client Satisfaction Measurement in Outsourcing Situations

G.J. van der Pijl, F. van Haperen, R. Slikker, M.T. Smits

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationInformation Technology and Communication Technologies in Tourism
Place of PublicationWien
PublisherSpringer Verlag
Pages85-97
Number of pages13
Publication statusPublished - 1996

Cite this

van der Pijl, G. J., van Haperen, F., Slikker, R., & Smits, M. T. (1996). Client Satisfaction Measurement in Outsourcing Situations. In Information Technology and Communication Technologies in Tourism (pp. 85-97). Wien: Springer Verlag.
van der Pijl, G.J. ; van Haperen, F. ; Slikker, R. ; Smits, M.T. / Client Satisfaction Measurement in Outsourcing Situations. Information Technology and Communication Technologies in Tourism. Wien : Springer Verlag, 1996. pp. 85-97
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booktitle = "Information Technology and Communication Technologies in Tourism",
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van der Pijl, GJ, van Haperen, F, Slikker, R & Smits, MT 1996, Client Satisfaction Measurement in Outsourcing Situations. in Information Technology and Communication Technologies in Tourism. Springer Verlag, Wien, pp. 85-97.

Client Satisfaction Measurement in Outsourcing Situations. / van der Pijl, G.J.; van Haperen, F.; Slikker, R.; Smits, M.T.

Information Technology and Communication Technologies in Tourism. Wien : Springer Verlag, 1996. p. 85-97.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

TY - CHAP

T1 - Client Satisfaction Measurement in Outsourcing Situations

AU - van der Pijl, G.J.

AU - van Haperen, F.

AU - Slikker, R.

AU - Smits, M.T.

N1 - Pagination: 13

PY - 1996

Y1 - 1996

M3 - Chapter

SP - 85

EP - 97

BT - Information Technology and Communication Technologies in Tourism

PB - Springer Verlag

CY - Wien

ER -

van der Pijl GJ, van Haperen F, Slikker R, Smits MT. Client Satisfaction Measurement in Outsourcing Situations. In Information Technology and Communication Technologies in Tourism. Wien: Springer Verlag. 1996. p. 85-97