Client Satisfaction Measurement in Outsourcing Situations

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	Information Technology and Communication Technologies in Tourism
Place of Publication	Wien
Publisher	Springer Verlag
Pages	85-97
Number of pages	13
Publication status	Published - 1996

Cite this

@inbook{031829382d1b417296febc467c608804,

title = "Client Satisfaction Measurement in Outsourcing Situations",

author = "\{van der Pijl\}, G.J. and \{van Haperen\}, F. and R. Slikker and M.T. Smits",

note = "Pagination: 13",

year = "1996",

language = "English",

pages = "85--97",

booktitle = "Information Technology and Communication Technologies in Tourism",

publisher = "Springer Verlag",

address = "Germany",

}