Communicating the fair trade message: the roles of reputation and fit

Jos Bartels*, Machiel J. Reinders, Chrissie Broersen, Sarah Hendriks

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

Abstract

This study examines the extent to which a company's fair trade reputation, and the fit between this reputation and the company's communicated fair trade message, influences consumer scepticism and positive electronic word-of-mouth. The results of two experiments show that a previous fair trade reputation has a direct and indirect effect, via consumer brand identification, on consumer scepticism. Moreover, the fit between the reputation and the communicated message seems to affect scepticism only when the communicated message is perceived as realistic. In industries with poor fair trade reputations (Study 1), the fit does not seem to have an effect on scepticism, while the fit influences scepticism in industries with a certain reputation history for fair trade (Study 2). Scepticism and consumer brand identification play an important mediating role in the relation among reputation, fit and consumers' electronic word-of-mouth intentions. Therefore, we conclude that communicating fair trade initiatives not only can be a rewarding effort but also seems to be a delicate matter.

Original languageEnglish
Number of pages25
JournalInternational journal of advertising
DOIs
Publication statusPublished - 11 Sep 2019

Keywords

  • Fair trade reputation
  • fit
  • consumer-brand identification
  • scepticism
  • electronic word-of-mouth
  • CORPORATE SOCIAL-RESPONSIBILITY
  • WORD-OF-MOUTH
  • CUSTOMER-COMPANY IDENTIFICATION
  • WILLINGNESS-TO-PAY
  • CONSUMER RESPONSES
  • SCALE DEVELOPMENT
  • CSR INITIATIVES
  • BRAND
  • ANTECEDENTS
  • ATTRIBUTIONS

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