Complaint management

G. van Ossel, S. Stremersch

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationServices Management
Subtitle of host publicationAn Integrated Approach
EditorsB. van Looy, R. van Dierdonck, P. Gemmel
Place of PublicationLondon
PublisherPitman Publishing
Publication statusPublished - 1998

Cite this

van Ossel, G., & Stremersch, S. (1998). Complaint management. In B. van Looy, R. van Dierdonck, & P. Gemmel (Eds.), Services Management: An Integrated Approach Pitman Publishing.