| Original language | English |
|---|---|
| Title of host publication | Services Management |
| Subtitle of host publication | An Integrated Approach |
| Editors | B. van Looy, R. van Dierdonck, P. Gemmel |
| Place of Publication | London |
| Publisher | Pitman Publishing |
| Publication status | Published - 1998 |
Cite this
van Ossel, G., & Stremersch, S. (1998). Complaint management. In B. van Looy, R. van Dierdonck, & P. Gemmel (Eds.), Services Management: An Integrated Approach London: Pitman Publishing.
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author = "{van Ossel}, G. and S. Stremersch",
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language = "English",
editor = "{van Looy}, B. and {van Dierdonck}, R. and P. Gemmel",
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}
van Ossel, G & Stremersch, S 1998, Complaint management. in B van Looy, R van Dierdonck & P Gemmel (eds), Services Management: An Integrated Approach. Pitman Publishing, London.
Complaint management. / van Ossel, G.; Stremersch, S.
Services Management: An Integrated Approach. ed. / B. van Looy; R. van Dierdonck; P. Gemmel. London : Pitman Publishing, 1998.Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review
TY - CHAP
T1 - Complaint management
AU - van Ossel, G.
AU - Stremersch, S.
PY - 1998
Y1 - 1998
M3 - Chapter
BT - Services Management
A2 - van Looy, B.
A2 - van Dierdonck, R.
A2 - Gemmel, P.
PB - Pitman Publishing
CY - London
ER -
van Ossel G, Stremersch S. Complaint management. In van Looy B, van Dierdonck R, Gemmel P, editors, Services Management: An Integrated Approach. London: Pitman Publishing. 1998