Complaint management

G. van Ossel, S. Stremersch

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationServices Management
Subtitle of host publicationAn Integrated Approach
EditorsB. van Looy, R. van Dierdonck, P. Gemmel
Place of PublicationLondon
PublisherPitman Publishing
Publication statusPublished - 1998

Cite this

van Ossel, G., & Stremersch, S. (1998). Complaint management. In B. van Looy, R. van Dierdonck, & P. Gemmel (Eds.), Services Management: An Integrated Approach London: Pitman Publishing.
van Ossel, G. ; Stremersch, S. / Complaint management. Services Management: An Integrated Approach. editor / B. van Looy ; R. van Dierdonck ; P. Gemmel. London : Pitman Publishing, 1998.
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author = "{van Ossel}, G. and S. Stremersch",
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language = "English",
editor = "{van Looy}, B. and {van Dierdonck}, R. and P. Gemmel",
booktitle = "Services Management",
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}

van Ossel, G & Stremersch, S 1998, Complaint management. in B van Looy, R van Dierdonck & P Gemmel (eds), Services Management: An Integrated Approach. Pitman Publishing, London.

Complaint management. / van Ossel, G.; Stremersch, S.

Services Management: An Integrated Approach. ed. / B. van Looy; R. van Dierdonck; P. Gemmel. London : Pitman Publishing, 1998.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

TY - CHAP

T1 - Complaint management

AU - van Ossel, G.

AU - Stremersch, S.

PY - 1998

Y1 - 1998

M3 - Chapter

BT - Services Management

A2 - van Looy, B.

A2 - van Dierdonck, R.

A2 - Gemmel, P.

PB - Pitman Publishing

CY - London

ER -

van Ossel G, Stremersch S. Complaint management. In van Looy B, van Dierdonck R, Gemmel P, editors, Services Management: An Integrated Approach. London: Pitman Publishing. 1998