| Original language | English |
|---|---|
| Title of host publication | Services Management |
| Subtitle of host publication | An Integrated Approach |
| Editors | B. van Looy, R. van Dierdonck, P. Gemmel |
| Place of Publication | London |
| Publisher | Pitman Publishing |
| Publication status | Published - 1998 |
Complaint management
G. van Ossel, S. Stremersch
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review