| Original language | English |
|---|---|
| Title of host publication | Services Management |
| Subtitle of host publication | An Integrated Approach |
| Editors | B. van Looy, R. van Dierdonck, P. Gemmel |
| Place of Publication | London |
| Publisher | Pitman Publishing |
| Publication status | Published - 1998 |
Cite this
van Ossel, G., & Stremersch, S. (1998). Complaint management. In B. van Looy, R. van Dierdonck, & P. Gemmel (Eds.), Services Management: An Integrated Approach Pitman Publishing.