Complaints handling in hospitals: An em pirical study of discrepancies between patients' expectations and their experiences

R.D. Friele, E.M. Sluijs, J. Legemaate

Research output: Contribution to journalArticleScientificpeer-review

38 Citations (Scopus)
Original languageEnglish
Article number199
JournalBMC Health Services Research
Volume8
DOIs
Publication statusPublished - 2008

Cite this