Complaints handling in hospitals: An em pirical study of discrepancies between patients' expectations and their experiences

R.D. Friele, E.M. Sluijs, J. Legemaate

Research output: Contribution to journal › Article › Scientific › peer-review

51 Citations (Scopus)

Original language	English
Article number	199
Journal	BMC Health Services Research
Volume	8
DOIs	https://doi.org/10.1186/1472-6963-8-199
Publication status	Published - 2008

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AU - Legemaate, J.

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