Complaints handling in hospitals: An em pirical study of discrepancies between patients' expectations and their experiences

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51 Citations (Scopus)

Original language	English
Article number	199
Journal	BMC Health Services Research
Volume	8
DOIs	https://doi.org/10.1186/1472-6963-8-199
Publication status	Published - 2008

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title = "Complaints handling in hospitals: An em pirical study of discrepancies between patients' expectations and their experiences",

author = "R.D. Friele and E.M. Sluijs and J. Legemaate",

note = "doi:10.1186/1472-6963-8-199",

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language = "English",

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journal = "BMC Health Services Research",

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T1 - Complaints handling in hospitals

T2 - An em pirical study of discrepancies between patients' expectations and their experiences

AU - Friele, R.D.

AU - Sluijs, E.M.

AU - Legemaate, J.

N1 - doi:10.1186/1472-6963-8-199

PY - 2008

Y1 - 2008

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DO - 10.1186/1472-6963-8-199

M3 - Article

SN - 1472-6963

VL - 8

JO - BMC Health Services Research

JF - BMC Health Services Research

M1 - 199

ER -