Computer-mediated-communication and social networking tools at work

C.X.J. Ou, C.L. Sia, C.K. Hui

    Research output: Contribution to journalArticleScientificpeer-review

    1923 Downloads (Pure)

    Abstract

    Purpose
    – Advances in information technology (IT) have resulted in the development of various computer‐mediated communication (CMC) and social networking tools. However, quantifying the benefits of utilizing these tools in the organizational context remains a challenge. In this study, the authors aim to investigate the effects of three specific tools, viz. instant messenger, email and knowledge forum, on facilitating the communication and social network at work, and their subsequent influence on individuals’ work performance. Together with a social network diagram, the proposed model is validated by a survey of 59 employees of a company which embeds these three CMC and social networking tools in the work process. The key findings, implications and future research are discussed.

    Design/methodology/approach
    – The authors verify the research model with data from the Hong Kong office of an international bank headquartered in London, UK. They also collected the data on the social networks of 59 employees to draw a network diagram of the respondents using the social network analysis software UCINET.

    Findings
    – The research model is fully supported by the survey data. Meanwhile, the social networks analysis also suggests the linkage of using IM at work and the high level of degree and high level of closeness.

    Originality/value
    – This study provided an empirical verification of media performance theories, evidenced by interactive tools such as IM and email. This research also directly linked the elements of social network, viz. degree, closeness and betweenness, with the CMC and social network tools, the communication, interactivity, relationship, and work performance.
    Original languageEnglish
    Pages (from-to)172-190
    JournalInformation Technology & People
    Volume26
    Issue number2
    Publication statusPublished - 2013

    Fingerprint

    computer-mediated communication
    networking
    social network
    Communication
    communication
    Electronic mail
    Electric network analysis
    network analysis
    Personnel
    employee
    performance
    interactive media
    Information technology
    Hong Kong
    bank
    information technology
    methodology
    Industry
    Values

    Cite this

    @article{402b1931884f4d98aa985156b8f9f1c7,
    title = "Computer-mediated-communication and social networking tools at work",
    abstract = "Purpose– Advances in information technology (IT) have resulted in the development of various computer‐mediated communication (CMC) and social networking tools. However, quantifying the benefits of utilizing these tools in the organizational context remains a challenge. In this study, the authors aim to investigate the effects of three specific tools, viz. instant messenger, email and knowledge forum, on facilitating the communication and social network at work, and their subsequent influence on individuals’ work performance. Together with a social network diagram, the proposed model is validated by a survey of 59 employees of a company which embeds these three CMC and social networking tools in the work process. The key findings, implications and future research are discussed.Design/methodology/approach– The authors verify the research model with data from the Hong Kong office of an international bank headquartered in London, UK. They also collected the data on the social networks of 59 employees to draw a network diagram of the respondents using the social network analysis software UCINET.Findings– The research model is fully supported by the survey data. Meanwhile, the social networks analysis also suggests the linkage of using IM at work and the high level of degree and high level of closeness.Originality/value– This study provided an empirical verification of media performance theories, evidenced by interactive tools such as IM and email. This research also directly linked the elements of social network, viz. degree, closeness and betweenness, with the CMC and social network tools, the communication, interactivity, relationship, and work performance.",
    author = "C.X.J. Ou and C.L. Sia and C.K. Hui",
    year = "2013",
    language = "English",
    volume = "26",
    pages = "172--190",
    journal = "Information Technology & People",
    issn = "0959-3845",
    publisher = "Emerald Group Publishing Ltd.",
    number = "2",

    }

    Computer-mediated-communication and social networking tools at work. / Ou, C.X.J.; Sia, C.L.; Hui, C.K.

    In: Information Technology & People, Vol. 26, No. 2, 2013, p. 172-190.

    Research output: Contribution to journalArticleScientificpeer-review

    TY - JOUR

    T1 - Computer-mediated-communication and social networking tools at work

    AU - Ou, C.X.J.

    AU - Sia, C.L.

    AU - Hui, C.K.

    PY - 2013

    Y1 - 2013

    N2 - Purpose– Advances in information technology (IT) have resulted in the development of various computer‐mediated communication (CMC) and social networking tools. However, quantifying the benefits of utilizing these tools in the organizational context remains a challenge. In this study, the authors aim to investigate the effects of three specific tools, viz. instant messenger, email and knowledge forum, on facilitating the communication and social network at work, and their subsequent influence on individuals’ work performance. Together with a social network diagram, the proposed model is validated by a survey of 59 employees of a company which embeds these three CMC and social networking tools in the work process. The key findings, implications and future research are discussed.Design/methodology/approach– The authors verify the research model with data from the Hong Kong office of an international bank headquartered in London, UK. They also collected the data on the social networks of 59 employees to draw a network diagram of the respondents using the social network analysis software UCINET.Findings– The research model is fully supported by the survey data. Meanwhile, the social networks analysis also suggests the linkage of using IM at work and the high level of degree and high level of closeness.Originality/value– This study provided an empirical verification of media performance theories, evidenced by interactive tools such as IM and email. This research also directly linked the elements of social network, viz. degree, closeness and betweenness, with the CMC and social network tools, the communication, interactivity, relationship, and work performance.

    AB - Purpose– Advances in information technology (IT) have resulted in the development of various computer‐mediated communication (CMC) and social networking tools. However, quantifying the benefits of utilizing these tools in the organizational context remains a challenge. In this study, the authors aim to investigate the effects of three specific tools, viz. instant messenger, email and knowledge forum, on facilitating the communication and social network at work, and their subsequent influence on individuals’ work performance. Together with a social network diagram, the proposed model is validated by a survey of 59 employees of a company which embeds these three CMC and social networking tools in the work process. The key findings, implications and future research are discussed.Design/methodology/approach– The authors verify the research model with data from the Hong Kong office of an international bank headquartered in London, UK. They also collected the data on the social networks of 59 employees to draw a network diagram of the respondents using the social network analysis software UCINET.Findings– The research model is fully supported by the survey data. Meanwhile, the social networks analysis also suggests the linkage of using IM at work and the high level of degree and high level of closeness.Originality/value– This study provided an empirical verification of media performance theories, evidenced by interactive tools such as IM and email. This research also directly linked the elements of social network, viz. degree, closeness and betweenness, with the CMC and social network tools, the communication, interactivity, relationship, and work performance.

    M3 - Article

    VL - 26

    SP - 172

    EP - 190

    JO - Information Technology & People

    JF - Information Technology & People

    SN - 0959-3845

    IS - 2

    ER -