Connected but still excluded? Digital exclusion beyond internet access

Research output: Chapter in Book/Report/Conference proceedingChapterScientific

Abstract

Digital government has digitized numerous public services, automated decision-making, and improved the openness of the public administration. Nevertheless, for senior citizens, undeserved communities, individuals with low literacy and limited digital skills, the shift to governmental portals, online payments, and smartphone applications are considerable obstacles in their daily interactions with public authorities. This chapter argues that digital inequality denies vulnerable citizens their rights twice: first, their ethnicity and socioeconomic status may be conducive to a negative ranking or score (e.g., higher risk of welfare fraud); and second, they are also excluded because they do not have adequate access to technology, are not well informed, and do not have the time and skills required to interact with digital government. This chapter explores one of the paradoxes of the digital society: connected citizens in developed countries are also affected by the digital divide and are increasingly being excluded by the generalized digitalization of public services. Drawing on a review of interdisciplinary literature, this chapter contributes to the legal literature with an account of the underlying causes of digital exclusion and a discussion of its most relevant legal implications through the lenses of fundamental rights (e.g., due process, equal treatment) and the principles of good administration. This chapter reflects on potential solutions for more inclusive digital government policies.
Original languageEnglish
Title of host publicationThe Cambridge handbook of information technology, life sciences and human rights
EditorsMarcello Ienca, Oreste Pollicino, Laura Liguori, Elisa Stefanini, Roberto Andorno
Place of PublicationCambridge
PublisherCambridge University Press
Chapter17
Pages244-258
Number of pages15
ISBN (Electronic)9781108775038
ISBN (Print)9781108477833
DOIs
Publication statusPublished - May 2022
Externally publishedYes

Publication series

NameCambridge Law Handbooks
PublisherCambridge University Press

Keywords

  • digital inequality
  • digital exclusion
  • e-government
  • digital government
  • big data
  • automated decision-making
  • discrimination
  • public law
  • algorithms
  • good administration
  • unequal treatment
  • administrative law

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