Contracting outsourced services with collaborative key performance indicators

Keyphrases

• Service Outsourcing 100%
• Key Performance Indicators 100%
• Buying 60%
• Performance-based Contracting 60%
• Process Indicators 40%
• Service Performance 40%
• Customer Performance 20%
• Contracting Process 20%
• Buyers 20%
• Firm Performance 20%
• Performance-based Contract 20%
• Traditional Performance 20%
• Customer Behavior 20%
• Incentivization 20%
• Contract Theory 20%
• Collaborative Process 20%
• Telecom Service Provider 20%
• Output Control 20%
• Design Science Research 20%
• IT Services 20%
• Customer Activity 20%

Social Sciences

• Outsourcing 100%
• Service Provider 50%
• Research Project 50%
• Firm Performance 50%
• Contract Theory 50%
• Telecommunication 50%