Conversational Agents

Ana Paula Chaves; Charlotte van Hooijdonk; C. Liebrecht; Guilherme Corredato Guerino; Heloisa Candello; Minha Lee; Matthias Kraus; Marco Aurelio Gerosa

doi:10.1201/9781003490685

Conversational Agents

Ana Paula Chaves^*, Charlotte van Hooijdonk, C. Liebrecht, Guilherme Corredato Guerino, Heloisa Candello, Minha Lee, Matthias Kraus, Marco Aurelio Gerosa

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

Abstract

This chapter examines the role of HCI in the design and evolution of conversational agents. It discusses the most significant aspects of human-conversational agents interaction, which include the process for conversation design, the technical and social factors that play a role in conversational interactions with computers, and techniques for evaluating conversational interfaces.

Original language	English
Title of host publication	Human-computer interaction in intelligent environments
Editors	Constantine Stephanidis, Gavriel Salvendy
Publisher	Routledge Publishers
Chapter	7
Pages	201-241
DOIs	https://doi.org/10.1201/9781003490685
Publication status	Published - 2024

Publication series

Name	Human-Computer Interaction: Foundations and Advances
Publisher	Routledge Publishers

Keywords

conversational agents
chatbots
conversational design
human-computer interaction

Access to Document

10.1201/9781003490685

Cite this

Chaves, A. P., van Hooijdonk, C., Liebrecht, C., Guerino, G. C., Candello, H., Lee, M., Kraus, M., & Gerosa, M. A. (2024). Conversational Agents. In C. Stephanidis, & G. Salvendy (Eds.), Human-computer interaction in intelligent environments (pp. 201-241). (Human-Computer Interaction: Foundations and Advances). Routledge Publishers. https://doi.org/10.1201/9781003490685

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abstract = "This chapter examines the role of HCI in the design and evolution of conversational agents. It discusses the most significant aspects of human-conversational agents interaction, which include the process for conversation design, the technical and social factors that play a role in conversational interactions with computers, and techniques for evaluating conversational interfaces.",

keywords = "conversational agents, chatbots, conversational design, human-computer interaction",

author = "Chaves, {Ana Paula} and {van Hooijdonk}, Charlotte and C. Liebrecht and Guerino, {Guilherme Corredato} and Heloisa Candello and Minha Lee and Matthias Kraus and Gerosa, {Marco Aurelio}",

year = "2024",

doi = "10.1201/9781003490685",

language = "English",

series = "Human-Computer Interaction: Foundations and Advances",

publisher = "Routledge Publishers",

pages = "201--241",

editor = "Constantine Stephanidis and Gavriel Salvendy",

booktitle = "Human-computer interaction in intelligent environments",

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Conversational Agents. / Chaves, Ana Paula; van Hooijdonk, Charlotte; Liebrecht, C. et al.
Human-computer interaction in intelligent environments. ed. / Constantine Stephanidis; Gavriel Salvendy. Routledge Publishers, 2024. p. 201-241 (Human-Computer Interaction: Foundations and Advances).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

TY - CHAP

T1 - Conversational Agents

AU - Chaves, Ana Paula

AU - van Hooijdonk, Charlotte

AU - Liebrecht, C.

AU - Guerino, Guilherme Corredato

AU - Candello, Heloisa

AU - Lee, Minha

AU - Kraus, Matthias

AU - Gerosa, Marco Aurelio

PY - 2024

Y1 - 2024

N2 - This chapter examines the role of HCI in the design and evolution of conversational agents. It discusses the most significant aspects of human-conversational agents interaction, which include the process for conversation design, the technical and social factors that play a role in conversational interactions with computers, and techniques for evaluating conversational interfaces.

AB - This chapter examines the role of HCI in the design and evolution of conversational agents. It discusses the most significant aspects of human-conversational agents interaction, which include the process for conversation design, the technical and social factors that play a role in conversational interactions with computers, and techniques for evaluating conversational interfaces.

KW - conversational agents

KW - chatbots

KW - conversational design

KW - human-computer interaction

UR - https://books.google.nl/books?hl=nl&lr=&id=Z6AUEQAAQBAJ&oi=fnd&pg=PA201&ots=-v0cMcIJFQ&sig=upAfU8oJ9GWPQbYNLR_v-R6LCLQ#v=onepage&q&f=false

U2 - 10.1201/9781003490685

DO - 10.1201/9781003490685

M3 - Chapter

T3 - Human-Computer Interaction: Foundations and Advances

SP - 201

EP - 241

BT - Human-computer interaction in intelligent environments

A2 - Stephanidis, Constantine

A2 - Salvendy, Gavriel

PB - Routledge Publishers

ER -

Conversational Agents

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Keywords

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