Coordination challenges on marrying information technology with service supply chains

Yan Wang, Henk Akkermans

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Information technology (IT) advancement is boosting service innovations, and transforms service platforms towards highly or completely IT-enabled. The increasing extent of digitalization and the high rate of innovation makes service delivery processes highly automated and service platforms highly integrated. Meanwhile it also addresses new challenges for coordinating IT-enabled SSC where IT development has direct impact on both supply chain and service performance. This paper presents an IT-enabled ecosystem perspective by integrating IT development, and addresses emerging coordination challenges with fact-based insights from a case study of an IT-enabled SSC in telecommunications.
Original languageEnglish
Title of host publicationProceedings of the 23rd EurOMA Conference (EurOMA 2016)
Place of PublicationTrondheim, Norway
Number of pages9
Publication statusPublished - Jun 2016
Event23rd EurOMA conference - Norwegian University of Science and Technology , Trondheim, Norway
Duration: 17 Jun 201622 Jun 2016


Conference23rd EurOMA conference
Abbreviated titleEurOMA 2016


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