Creation of Optimal Service Zones for the Delivery of Express Packages

Tiziano Parriani, Matteo Pozzi, Daniele Vigo*, Frans Cruijssen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

3 Citations (Scopus)

Abstract

Service zones design is a crucial step in optimizing express delivery services which simplify the planning of everyday distribution routes while favoring the driver familiarity with the delivery zone. We describe a Decision Support System (DSS) for the definition of service zones based on an advanced multi-attribute clustering algorithm. The DSS has been used successfully by a major provider in The Netherlands to support the redesign of its distribution system for express parcel delivery.

Original languageEnglish
Title of host publicationA View of Operations Research Applications in Italy, 2018
EditorsMauro Dell'Amico, Manlio Gaudioso, Giuseppe Stecca
PublisherSpringer Nature
Pages19-28
Number of pages10
ISBN (Print)978-3-030-25841-2
DOIs
Publication statusPublished - 2019
Externally publishedYes

Publication series

NameAIRO Springer Series
Volume2
ISSN (Print)2523-7047
ISSN (Electronic)2523-7055

Keywords

  • Clustering
  • Express delivery services
  • Logistics
  • Service zone design

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