@inbook{602673f757dd465bad635ae672e1ba1c,
title = "Creation of Optimal Service Zones for the Delivery of Express Packages",
abstract = "Service zones design is a crucial step in optimizing express delivery services which simplify the planning of everyday distribution routes while favoring the driver familiarity with the delivery zone. We describe a Decision Support System (DSS) for the definition of service zones based on an advanced multi-attribute clustering algorithm. The DSS has been used successfully by a major provider in The Netherlands to support the redesign of its distribution system for express parcel delivery.",
keywords = "Clustering, Express delivery services, Logistics, Service zone design",
author = "Tiziano Parriani and Matteo Pozzi and Daniele Vigo and Frans Cruijssen",
note = "Publisher Copyright: {\textcopyright} 2019, Springer Nature Switzerland AG.",
year = "2019",
doi = "10.1007/978-3-030-25842-9_2",
language = "English",
isbn = "978-3-030-25841-2",
series = "AIRO Springer Series",
publisher = "Springer Nature",
pages = "19--28",
editor = "Mauro Dell'Amico and Manlio Gaudioso and Giuseppe Stecca",
booktitle = "A View of Operations Research Applications in Italy, 2018",
address = "United States",
}