Creative tension in a lean work environment

implications for logistics firms and workers

Research output: Contribution to journalArticleScientificpeer-review

Abstract

In this paper we use the concept of “creative tension” from the lean production philosophy to reconcile the need for added value and cost control in logistics. Due to thin profit margins, a managerial orientation on logistics employees as a source of costs rather than a source of added value prevails. However, to foster employee well-being and organizational effectiveness, a fit is needed between the job characteristics influenced by the need for process control, and workers' need for autonomy and creativity in their jobs. The fit hypothesis was tested across two logistics service providers. Results from both studies indicated that challenging and enabling workers to creatively use their talents and skills in daily work will most likely lead to positive results.
Original languageEnglish
Pages (from-to)157-164
JournalInternational Journal of Production Economics
Volume137
Issue number1
Publication statusPublished - 2012

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Logistics
Personnel
Process control
Costs
Profitability
Workers
Added value
Work environment
Employee well-being
Organizational effectiveness
Employees
Profit margin
Autonomy
Lean production
Job characteristics
Creativity
Cost control
Logistics service providers

Cite this

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title = "Creative tension in a lean work environment: implications for logistics firms and workers",
abstract = "In this paper we use the concept of “creative tension” from the lean production philosophy to reconcile the need for added value and cost control in logistics. Due to thin profit margins, a managerial orientation on logistics employees as a source of costs rather than a source of added value prevails. However, to foster employee well-being and organizational effectiveness, a fit is needed between the job characteristics influenced by the need for process control, and workers' need for autonomy and creativity in their jobs. The fit hypothesis was tested across two logistics service providers. Results from both studies indicated that challenging and enabling workers to creatively use their talents and skills in daily work will most likely lead to positive results.",
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Creative tension in a lean work environment : implications for logistics firms and workers. / de Haan, J.A.C.; Naus, A.J.A.M.; Overboom, M.A.

In: International Journal of Production Economics, Vol. 137, No. 1, 2012, p. 157-164.

Research output: Contribution to journalArticleScientificpeer-review

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