Critical services dimensions: An empirical investigation accross six industries

M.E.T. Wels, M.C. van der Ven, R. Pieters

Research output: Contribution to journalArticleScientificpeer-review

27 Citations (Scopus)
Original languageEnglish
Pages (from-to)286-309
Number of pages23
JournalInternational Journal of Service Industry Management
Volume9
Issue number3
Publication statusPublished - 1998

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